Currently, we don't ship overseas, but we're hopeful that we can expand our shipping options in the future. We truly appreciate your understanding and support!

Being a small business, we will ship your orders as soon as we can! Standard delivery will take approximately 4-10 business days to arrive and express delivery will be approximately 2-5 business days. Delivery details and tracking numbers will be provided in your confirmation email.

Delivery times may vary depending on delivery location. We endeavour to ship your order so it arrives as soon as possible (courier shipping service typically takes 3-5 business days to deliver to metro areas from time of dispatch and for more regional locations an additional days may be needed to complete the delivery) however this is mostly out of our control once it leaves our packing shed.

Please note shipping timeframes can differ during busy holiday seasons.

At Hatch, we want you to love your purchase. If you’re not completely satisfied, please read our returns policy below for guidance on how we handle refunds and exchanges.

1. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. We will be happy to offer you a full refund or a replacement, depending on stock availability.

To process your return, please:

• Email us at sophie@hatchtextiles.au with your order number and clear photos of the damaged item.
• We will assist you in arranging the return of the item, and upon receipt, we will issue a refund to your original payment method, or send you a replacement at no additional cost.

Please note: Refunds for damaged or faulty items will be processed only once we’ve received the returned product.

2. Change of Mind

If you’ve simply changed your mind about your purchase, we are happy to offer you a store credit for the value of the item, provided the following conditions are met:

• The item is returned within 14 days of receiving your order.
• The item is in unused, unwashed, and re-sellable condition, with all original tags and packaging intact.

To request a store credit, please:

• Contact us via sophie@hatchtextiles.au with your order number.
• Return the item to us, and once it’s received in the above condition, we will issue you a store credit for the full purchase price of the item.

Please note: Store credits are valid for 12 months from the date of issuance and can be used for future purchases at Hatch Textiles. We do not offer cash refunds for change-of-mind returns.

3. Return Shipping Costs

• For damaged or faulty items, we will cover the return shipping costs.
• For change-of-mind returns, the customer is responsible for the return shipping fees.

4. How to Return an Item

1. Email us at sophie@hatchtextiles.au with your order number and reason for return.
2. We will provide you with the return address and any necessary instructions.
3. Once we receive the returned item, we’ll process your refund or store credit as applicable.

You can contact us through our contact page! We will be happy to assist you.